General Patient Info
For new amputees and prosthetics, you must be released by your physician to be fitted for a prosthesis. Your physician can provide you with a prescription or a referral to send with you to your appointment to begin the process with us. This prescription/referral is also required by all insurance companies.
For orthotics and bracing options, you must also see your physician and obtain a prescription or a referral for us to better assist you. This way we will know exactly what type orthotic device you need. This prescription/referral is also required by all insurance companies.
Please bring your ID, insurance card(s), and the prescription/referral with you to your scheduled appointment.
For all current and experienced patients, you can contact our office and schedule an appointment for adjustments and/or follow-ups. One of our staff members will be happy to assist you and answer any questions you may have.
If you need a NEW prosthetic or orthotic device, you may need to return to your doctor for proper documentation so that your insurance company will cover the services you are receiving.
If you are a new patient or your information has changed please print our Patient Information Sheet to fill out and bring with you to your appointment. This will make the check-in process quicker and easier.
Please print and look over our Notice of Privacy Practices.
If you need to cancel or reschedule an appointment, please give us a call as soon as you know you will not be able to make your appointment time. One of our staff members will be happy to assist you.
We accept all major credit cards as well as cash or check. For current patients needing to make a payment, we do accept credit card transactions over the phone. Please contact one of our offices and they will be happy to help you.
Please bring your insurance card(s) to our first appointment, so that a staff member can scan these into our system and save them for future use. For current patients, please inform us when your insurance changes and provide us with a copy of the new card(s). This will ensure we provide you with the most up-to-date information about your insurance coverage through the billing process.
In order to maintain a good fit of your prosthesis and/or orthotic device(s), please contact our office if something does not feel “just right.” We want to ensure your device is fitting the way it should and is comfortable for you, so please give us a call with any questions you may have. You can also set up an appointment to come in and let us have a look at it to see if you need any adjustments.